PayPal has a virtual agent that is supposed to help field questions. Maybe it is helpful in some cases, but for a significant question it is useless. Here is the actual text from our “conversation.”
Sarah – PayPal :
Hello, I’m Sarah, and I’m here to answer questions you have about PayPal. Just type into the box below and click Submit to get started.
I’m in training now, so if I don’t know the answer to your PayPal question, I’ll try to learn it for next time!
You :
I forgot my password and I can’t get it reset, can you help me?
Sarah – PayPal :
If you have forgotten your PayPal login password, or if your password has been locked, you can reset your password by confirming your identity.
1. Visit the PayPal website at https://www.paypal.com/
2. Click the Forgot your Password? link.
3. Enter the email address you used to register.
4. Enter the code shown in the security text box.
4. Click Continue.
6. Confirm your account ownership and click Continue.
7. Confirm additional account information and click Continue.
8. Create a new password and click Submit. Anything else I can do to help you?
You :
I’ve already tried that.
Sarah – PayPal :
Ok, what’s your question?
You :
I already asked my question, you need to give a better answer.
Sarah – PayPal :
I was trained to give personalised answers, which sometimes means that I may have to ask a private question or two! If you think of anything else I can help you with, I’ll be here.
You :
Can you help me?
Sarah – PayPal :
As a virtual advisor I’m here to help you with questions about PayPal.
You :
Can I talk to a real person?
Sarah – PayPal :
I may be able to help with your request. However, if I can’t answer your question, you can visit the Help Center, or Contact Us.
You :
Do you know anything about Alan Turing?
Sarah – PayPal :
I don’t understand. If you think of anything else I can help you with, I’ll be here.
You :
That’s what I thought.
Sarah – PayPal :
If there’s anything else you’d like to ask me, I’m here 24-7 to answer any questions you might have.